Heyday by Hootsuite

Heyday specializes in enhancing e-commerce experiences through intelligent, automated conversations. With an advanced conversational AI chatbot, they serve both as a 24/7 sales assistant and a round-the-clock customer service platform. The chatbot is tailored to handle multiple tasks from answering frequently asked questions to nurturing leads and pushing them down the sales funnel. Its proficiency isn't just theoretical; it has enabled 38,000 conversations in just 3 months with a peak automation rate of 90%. With Heyday, businesses can scale their operations without compromising customer satisfaction.

• 24/7 Lead Capture: Capture and nurture potential customers anytime, anywhere.

• Personalized Product Recommendations: Offer customized suggestions based on user behavior and preferences.

• First-Line Customer Support: Automate common inquiries, allowing your team to focus on high-value tasks.

• Advanced Reporting Tools: Gain insights into agent performance and customer satisfaction metrics.

• Omnichannel Management: Consolidate customer interactions from multiple platforms into a single dashboard.

• Sales Automation: Boost your revenue by converting site visits into purchases with personalized experiences.

• Customer Service Excellence: Achieve 96% customer satisfaction rates by resolving common issues instantly.

• Operational Efficiency: Streamline workflow by filtering conversations by department and prioritizing high-value interactions.